Frequently Asked Questions
Sure, please clean it with a soft cloth, soft tissue and store it in a zip lock pouch. If your jewellery is moist of wet, please dry it throughly before wiping and storing it. Avoid alcohol or chemical products to come in contact with the jewellery.
Once the order is placed, we will provide you with tracking information.Β
Yes, you can schedule a video call and place the order post that.
No problem, please click the 'Order on Whatsapp' button, and our team will assist you with ordering it directly on whatsapp.Β
Depends upon the product. Our average shipping time is 2 weeks from our warehouse.
We offer a 24 hour return policy if you are unhappy with your purchase for storeΒ credits. The buyer needs to ship the package back to us at the address below. Incase of a damaged package on arrival, please do not accept the same. In case of missing or broken items, please take a video upon arrival and email toΒ cc@silverika.comΒ for us to initiate the return.
Free shipping in India
Yes, we do offer COD upon verification and on order value below INR 5000. We would suggest a pre-paid order to ensureΒ faster shipping and delivery.
Yes we offer a six monthΒ warranty only against any manufacturing defect.Β
We use high quality plating on all our pieces to bring out the design and appeal of the product at best. Our plating is done with e-coating whereverΒ necessary to give it longer life against tarnish.
We use high quality semi-precious and lab created stones unless otherwise specified as 'natural.'
All our piecesΒ are authentic, 925 sterling silver (except the bead's malas and necklaces.) Whilst we take care to mark all our jewellery with 925 stamping, sometimes due to the design elements hallmarking is not possible but we stand by our products with the authenticityΒ card given along with your purchase.